FAQ

How do I make orders ?

The easiest way to make orders is through our secure website, by creating your personal account, filling delivery address, and pay via your chosen payment method listed in the check out page. If however you have more questions that the website simply cannot answer, you are more than welcome to contact us at info@spaceandshape.com, and we guarantee to get back to you within 48 hours.

Which payment methods do you accept?

We accept the majority of credit and debit cards and also including Amercian Express and Paypal.

Is your payment method secure ?

Yes, our payment system is completely safe and secure.

If you choose to pay via credit card, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you choose to pay by PayPal, which we use as an additional payment gateway for the connivence of our customers. Your information is processed through them and we will have no control towards it.

Can I amend my order?

Before your item is dispatched from our UK warehouse, simply contact us at info@spaceandshape.com and we will make the changes for you. Please be aware that majority of our items are in stock therefore the time between order and shipment is very limited.

How do I cancel an order?

If you change your mind, you can cancel the order at any time before your item is dispatched from our UK warehouse. Simply contact us at info@spaceandshape.com, we'll cancel your order and issue a refund.

Cancellations made after the dispatch will need to be made at the time of delivery, via a refusal on delivery or within 14 days of delivery by contacting us. We will refund you the cost of the item, minus both delivery and collection of £59 (£29.50 x 2) for any small furniture (eg coffee table, ottomans, dining chairs, stools, metal frame flat-packed beds) , £99 (£49.50 x 2) for any medium item (eg dining tables, armchairs, desks) and £139 (£69.50 x 2) for any large item (e.g. lounge chairs, sofas, non flat-packed beds). Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after.Detailed information please refer to our Return Policy.

Can I return an unwanted item?

Our return policy last 14 days for private customers, but trade customers are not covered by the right to return. If 14 days have gone by since your delivery, unfortunately we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Simply contact us at info@spaceandshape.com. We will refund you the cost of the item, minus both delivery and collection of £59 (£29.50 x 2) for any small furniture (eg coffee table, ottomans, dining chairs, stools, metal frame flat-packed beds) , £99 (£49.50 x 2) for any medium item (eg dining tables, armchairs, desks) and £139 (£69.50 x 2) for any large item (e.g. lounge chairs, sofas, non flat-packed beds). Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. Detailed information please refer to our Return Policy.

What can I do if the product arrives damaged?

We always do our best to ensure the quality of our products, consistently throughout the production and during transportation. As much as we would like to, we cannot guarantee things always go to plan. If your beloved item does not arrive in perfect condition, please do not hesitate to contact us at info@spaceandshape.com with a couple photographs of the fault within 24 hours of delivery.

How can I change my delivery address?

Please get in touch with us at info@spaceandshape.com any time before your item is dispatched from our UK warehouse, and we shall make the changes for you.

I am a designer, can I work with you?

We'd love to hear from you, so send your designs to info@spaceandshape.com and we'll be in touch.